IT Specialist

Position Objective:
Responsible for providing technical assistance to end-users with professional manner, troubleshooting, diagnostic computer issues, hardware, software and log all incidents ticket to incident portal.

Roles and Responsibilities:
•       Offer technical support to end-users and troubleshoot computer problems, defects;
•       Advise end-users to submit ticket and assign tickets to appropriate support group and closely monitoring and ensure timely response or resolve as per service level agreement (SLA) defined;
•       Regularly review tickets status, follow up and escalate to team leader for actions taken on the delay or aging tickets;
•       Set up computer operating system, MacBook, install approved software on workstations;
•       Remediate workstations vulnerabilities and ensure all software on workstations are licensed as per IT policy;
•       Register IT Fixed Asset, track asset list and report for any abnormal asset condition or status;
•       Perform daily morning health check for IT connectivity as per internal checklist;
•       Take rotation support or standby on non- business days or hours;
•       Others IT related tasks assign by team leader.

Minimum Job Requirements:

•  An associate or bachelor’s degree in computer science or related field;
•  A strong working knowledge of computer systems, hardware, and software;
•  Good problem-solving, analytical, and team-working skills;
•  Good communication and interpersonal skills;
•  An openness to learning new technologies.

Work Experience
•  Minimize 2 years’ experience hand-on support or similar experience;
•  Understand technical concepts and know how to deal with end-users and other support team members;
•  Demonstrates a strong personal commitment to customer needs.

•  Microsoft 365 (M365) products and features;
•  Deadline oriented individual with proven excellent customer service skills.