English 
ភាសាខ្មែរ Position Objective:
Responsible for providing technical assistance to end-users with professional manner, troubleshooting, diagnostic computer issues, hardware, software and log all incidents ticket to incident portal.
Roles and Responsibilities:
• Offer technical support to end-users and troubleshoot computer problems, defects;
• Advise end-users to submit ticket and assign tickets to appropriate support group and closely monitoring and ensure timely response or resolve as per service level agreement (SLA) defined;
• Regularly review tickets status, follow up and escalate to team leader for actions taken on the delay or aging tickets;
• Set up computer operating system, MacBook, install approved software on workstations;
• Remediate workstations vulnerabilities and ensure all software on workstations are licensed as per IT policy;
• Register IT Fixed Asset, track asset list and report for any abnormal asset condition or status;
• Perform daily morning health check for IT connectivity as per internal checklist;
• Take rotation support or standby on non- business days or hours;
• Others IT related tasks assign by team leader.
Minimum Job Requirements:
Education
• An associate or bachelor’s degree in computer science or related field;
• A strong working knowledge of computer systems, hardware, and software;
• Good problem-solving, analytical, and team-working skills;
• Good communication and interpersonal skills;
• An openness to learning new technologies.
Work Experience
• Minimize 2 years’ experience hand-on support or similar experience;
• Understand technical concepts and know how to deal with end-users and other support team members;
• Demonstrates a strong personal commitment to customer needs.
Knowledge/Skills
• Microsoft 365 (M365) products and features;
• Deadline oriented individual with proven excellent customer service skills.